IT Support Engineer
1 day ago
We are seeking a highly skilled IT Support Engineer to join our team at ICOR International, Inc. in Borehamwood.
This role offers a competitive salary of up to £28,000 per annum, including benefits and training opportunities.
Job Description:
We require an experienced IT professional with a strong background in commercial IT support environments, preferably within a Managed Service Provider. The ideal candidate will have a proven track record of delivering excellent customer service, resolving complex technical issues, and providing proactive support to maximize uptime.
Responsibilities:
- Provide remote and on-site support, manage tickets, and work within an ITIL environment.
- Experience with Microsoft Office 365 services, including migration and implementation.
- Email services (Exchange, Exchange Online, Mimecast, Gmail).
- MDM Solutions (Intune, Jamf).
- SharePoint Online and Teams setup and configuration.
- Microsoft Azure administration.
- Hosted Telephony.
- Windows Server, GPO, AD, File Servers, and other server roles.
- Deployment and implementation of new workstations and network hardware across multiple remote sites.
- General desktop support, hardware/software diagnosis, and break-fix.
- Windows OS 7, 8, and 10.
- DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN.
- Interest and exposure to security (Firewalls, Windows security - server and workstation).
Required Skills and Qualifications:
The successful candidate will possess:
- At least 2 years of experience in a commercial IT support environment.
- Strong knowledge of ITIL principles and practices.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a fast-paced environment.
Benefits:
We offer a comprehensive benefits package, including:
- 22 days annual leave rising to 25 days with service.
- Bonus scheme.
- Company pension scheme.
- Training and development opportunities.
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