Supervisor - Customer Service and Leadership

2 months ago

London, Greater London, United Kingdom Market Halls Full time

Job Summary

We are seeking a highly motivated and experienced Supervisor to join our team at Market Halls. As a Supervisor, you will play a key role in supporting the management team and leading our team on both the bar and the floor.

Key Responsibilities

  • Support the management team in ensuring the smooth operation of our bars and floors.
  • Lead and motivate our team to deliver exceptional customer service and achieve sales targets.
  • Assist with staffing requirements, training, and operational requirements.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless service delivery.

Requirements

  • Proven experience in a supervisory role in a fast-paced environment.
  • Excellent leadership and communication skills.
  • Ability to work under pressure and prioritize tasks effectively.
  • Strong knowledge of customer service principles and practices.
  • Ability to train and develop team members.

What We Offer

  • A competitive salary ranging from £13.50 to £14.00 per hour (depending on experience).
  • Access to Hospitality rewards, a unique benefits platform that offers exclusive discounts for gyms, retailers, and other restaurants.
  • A 25% discount on ALL MH trade stands.
  • Unlimited hot beverages during shifts, and delicious, nourishing food to keep you energized throughout your workday.
  • A comprehensive training and development program tailored to each employee.
  • Plus, standard benefits such as 28 days of paid holiday with an additional paid day off for your birthday.

Our Culture

We are a dynamic and growing company that values our employees and strives to create a positive and inclusive work environment. We are passionate about delivering exceptional customer service and leading our team to achieve their full potential.

Our Values

  • We are Passionate about what we do.
  • We are Entrepreneurial in our approach.
  • We are Adaptable and flexible.
  • We are Kind and respectful to our customers and colleagues.

Equal Opportunities Employer

We are an equal opportunities employer and celebrate diversity. We are committed to building an inclusive environment for all employees.

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