Front of House Team Member

2 months ago

Horley, Surrey, United Kingdom wagamama Full time

Job Summary

We are seeking a skilled and enthusiastic Front of House Team Member to join our team at Wagamama Airport. As a Front of House Team Member, you will be responsible for delivering exceptional customer service and creating a welcoming atmosphere for our guests.

Key Responsibilities

  • Provide outstanding customer service and ensure that every guest has a memorable experience.
  • Work collaboratively with the team to maintain a clean and organized environment.
  • Assist with food and beverage service, including taking orders and serving guests.
  • Manage cash and card transactions accurately and efficiently.
  • Participate in ongoing training and development to improve skills and knowledge.

What We Offer

  • A competitive hourly rate of £12.00, plus £2.80 per hour in average tips.
  • A generous food allowance of £14 - £25 per shift.
  • A 50% discount on food at Wagamama and 30% off at other TRG brands for you and your friends and family.
  • A pension scheme and 28 days of holiday per year.
  • Dedicated training and development opportunities to support your growth.
  • Internal progression opportunities and fully funded apprenticeship programs.
  • Access to Kintsugi wellness programs, including counseling, cycle-to-work schemes, and discounted gym memberships.
  • A family-friendly policy, including 26 weeks of full pay and 13 weeks of half pay for expectant parents or adoptive parents.
  • Financial wellbeing support, including access to loans repaid through your salary.

What We're Looking For

  • A team player with excellent interpersonal skills and a passion for delivering exceptional customer service.
  • Able to work well in a fast-paced environment and adapt to changing situations.
  • Able to embody the Wagamama way and share our values of kaizen, championing change, and celebrating difference.
  • Able to work collaboratively with the team to achieve common goals.

About Wagamama

Wagamama is a leading restaurant chain that values diversity, inclusivity, and community. We are committed to creating a welcoming and supportive environment for our guests and team members alike. Our philosophy of kaizen drives us to continuously improve and innovate, and we are always looking for talented individuals who share our values and passion for delivering exceptional customer service.

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