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Support Team Member

1 month ago

Cambridge, Cambridgeshire, United Kingdom CV-Library Full time
About the Role:

This is an exciting opportunity to join our team as a Customer Support Administrator. As the first point of contact for customers, you will play a vital part in delivering outstanding service and maintaining high levels of customer satisfaction.

Responsibilities:
  • Respond to customer inquiries in a prompt and professional manner.
  • Solve complex customer issues related to telecom products and services.
  • Maintain accurate customer information in our CRM system.
  • Work collaboratively with internal teams to resolve issues efficiently.
  • Provide administrative support to our customer service team.
  • Escalate issues and find positive resolutions with empathy.
  • Improve our processes by identifying and reporting recurring issues.
What We're Looking For:
  • Proven experience in customer service or administration.
  • Excellent communication, organization, and problem-solving skills.
  • Familiarity with CRM systems and basic telecom technologies.
  • A positive attitude towards delivering excellent customer service.
  • The ability to work well under pressure and multitask effectively.
  • A team-oriented mindset with a willingness to collaborate with colleagues.
Additional Information:

Please note that we require candidates to be UK residents within commuting distance of Cambridge. If you are interested in this opportunity, please click the apply button below.