Support Agent

5 days ago


United Kingdom Brook Street Full time
Job Description
  • Generate, amend and update service schedules and send reminders to customers.
  • Manage vehicle and customer databases with accuracy and efficiency.
  • Issue workshop job cards and monitor the progress of vehicles in the workshop.
  • Making outbound sales and customer care calls to manage key customer relationships.
  • Create maintenance contract quotes and sell maintenance contracts to clients.
  • Liaise with Workshop Foreman to ensure efficient job planning and profitability.
  • Contact customers to inform them of additional work required and provide accurate quotations.
  • Inform customers of job completion, explaining the work carried out and arranging vehicle collection/delivery.
  • Perform general administration duties, including running reports, scanning and filing paperwork, record archiving, and word processing.

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