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Partnering Support Specialist

2 months ago


Gloucester, Gloucestershire, United Kingdom Onecom Full time
{"Job Title": "Partner Support Advisor", "Location": "Brockworth", "Salary": "£25,100 per annum", "Hours": "Monday-Friday 9:00-5:30", "About Us": "Onecom Partners is a leading provider of Communication Technology within the telecoms channel industry. We've assembled an award-winning team of ambitious, inspiring, and innovative individuals dedicated to delivering exceptional service with integrity and expertise.", "Job Description": "We are seeking a dynamic Partner Support Advisor to provide frontline service to support our Partner Operations Help Desks. Key responsibilities include:

* Providing technical assistance for our products and services, including Data connectivity, Voice over IP, and Mobile telephony.

Requirements:

* Excellent communication skills
* Willingness to learn and solve problems
* Computer literate
* Technical aptitude, interest, or experience is advantageous

Onecom Perks and Benefits:

* Agile working: Enabling our people to work where they work best, using our Agile Working Policy.
* Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year.
* Birthday Break: Day off for your birthday, during your birthday month.
* Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme.
* Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support.
* Pension: We offer 9% combined pension contribution.
* Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support.
* Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption.
* Rewards: Quarterly employee reward programme and annual awards.
* Discounts: Discounts on tech.
* Referral Incentive: You will receive a bonus for each successful friend or family member you refer.
* Socials: Work hard and play hard with our all-expenses paid company events and parties.
* Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners.
* Academy: Limitless professional development with access to our in-house training academy.", "Who We Are": "Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We're driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves.", "Equity, Diversity & Inclusion": "Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. Responses are anonymous and the data gathered will be used to inform our future initiatives."}