Automotive Parts Specialist

4 weeks ago


Exeter, Devon, United Kingdom Kream Full time
Parts Advisor Opportunity at Kream

We are seeking an experienced Parts Advisor to join our team at Kream, a successful dealer group representing a fabulous automotive brand in Exeter.

Key Responsibilities:

  • Support the technical workshop and sales department with all parts requirements, ensuring seamless communication and excellent customer service.
  • Provide retail and trade customers with expert parts advice and supply, maintaining strong relationships and delivering exceptional customer experiences.
  • Pick and distribute parts for daily workshop operations, optimizing workshop efficiencies and ensuring a steady supply of parts.
  • Balance parts stock to prevent overstocking and ensure a steady supply of fast-moving items.
  • Process returns and warranty enquiries, resolving customer issues promptly and professionally.
  • Liaise with the manufacturer, conducting stock and VOR special orders to meet customer demands.
  • Undertake routine stock checks to maintain accurate inventory levels.
  • Develop and maintain professional working relationships with customers, colleagues, suppliers, and external representatives.

Requirements:

To be considered for this role, you must have experience as a Parts Advisor and be familiar with related IT systems and processes.



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