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Head Host/Hostess

2 months ago

London, Greater London, United Kingdom Sea Containers London Full time
Sea Containers London is seeking a charismatic Head Host to join our team for a year-long maternity cover position. As the Head Host, you will be the face of Sea Containers Restaurant, responsible for ensuring our guests receive exceptional service from the moment they arrive until they depart. Your primary focus will be on overseeing the host team, managing reservations, and creating a warm and welcoming atmosphere for our guests.

Responsibilities:

* Supervise and mentor the host team, ensuring smooth operations during service hours.
* Manage the reservation system, including handling bookings, cancellations, and special requests.
* Greet guests upon arrival, escort them to their tables, and provide any necessary assistance throughout their dining experience.
* Maintain a professional and courteous demeanor at all times, resolving any guest concerns or issues promptly and effectively.
* Collaborate closely with the restaurant management team to optimize guest flow and seating arrangements.
* Assist with training new host team members and ensuring adherence to company policies and standards.
* Uphold cleanliness and organization standards in the host area, lobby, and entrance to create a welcoming environment.

At Sea Containers London, we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this, we also like to offer our teams a wide range of benefits, including:

* Guest experience, including dinner and drinks
* Five complimentary nights a year at any of our hotels
* Friends and family discounts across our hotels
* 50% discount in our restaurants and bars
* Discounts in our spa and cinema
* Contribution towards Health - Cash Plan
* 2 days paid volunteering leave per year
* Life Assurance
* Length of service incentives (additional holiday)
* Bespoke training programmes
* Free meals on duty
* Incentives such as Ride-to-Work and season ticket loan
* Quarterly employee award ceremony and company staff parties
* Perkbox offering retail discounts
* Employee assistance programme

Location: London