IT Support Specialist

2 weeks ago


Faversham, United Kingdom Shepherd Neame Full time

**About the Role:**

We are seeking an exceptional IT Support Specialist to join our team at Shepherd Neame, a leading independent brewer with over 300 years of history. This is a fantastic opportunity to work in a fast-paced, dynamic environment and make a real impact on our business.

**Salary & Benefits:**

The successful candidate can expect a competitive salary of £35,000 - £45,000 per annum, depending on experience. In addition to this, you will receive a range of benefits, including a company laptop and mobile phone, 25% discount on food at our managed houses, and access to our mental wellbeing platform.

**Job Description:**

As an IT Support Specialist, your primary responsibility will be to provide best-in-class first-line and second-line support to all team members and stakeholders within service level agreements. You will also assist the infrastructure team with third-line support tasks as needed and handle Service Desk enquiries intelligently, managing tickets and deploying approved tools and services per our internal processes.

**Required Skills & Qualifications:**

To succeed in this role, you will need demonstrable experience in an IT Service Desk role or similar, operational knowledge of PCs, servers, printers, and basic networking. Technical proficiency at the 2nd/3rd line level with Windows 10 and 11 is essential, along with working knowledge of Microsoft 365 and MS Teams (Excel, Word, Outlook). Knowledge of PowerApps and Forms is advantageous, as is understanding of SAP or ERP & BI tools.

**Benefits Package:**

In addition to the above-mentioned benefits, you will also receive a generous Company Pension plan, Share Incentive Plan, and 25 days holiday (plus bank holidays).



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