Sales and Support Specialist

5 months ago

Faversham, United Kingdom Senex Recruitment Full time

A Sales and Support Specialist job is available in Faversham, Kent by Senex Recruitment. If you’re committed to sales or technical support and have a background in science, physics, or engineering, we want you to join this growing business.

Your Duties In This Sales And Support Specialist Job Include.
- Provide accurate and timely quotations to customers and distributors.
- Act as the primary point of contact for customers, coordinating customer visits and providing ongoing assistance.
- Offer remote and on-site diagnostic technical support promptly and accurately.
- Respond promptly and accurately to inquiries regarding sales.
- Maintain meticulous records of sales opportunities and customer interactions, ensuring timely follow-ups on the CRM.
- Collaborate closely with the Sales team, sharing leads and providing quotation support as needed.
- Facilitate order progression by providing accurate information on customer requirements.
- Offer user feedback for product improvement and new ideas to R&D, Marketing and Production departments.
- Proactively respond to technical support requests, delivering timely and accurate diagnostic support and issue resolution.
- Setup and test returned equipment to replicate observed issues when appropriate
- Collaborate with Production to streamline processes and train staff on necessary hardware additions.

Qualifications/Skills Required For This Sales And Support Specialist Job.

Ideally a high education qualification (From BEng to PhD) in a scientific (i.e. Physics) Engineer or related field, along with any relevant sales or business qualifications. Familiarity with scientific instrumentation such as microscopy, in an academic or commercial setting would be ideal. Also, graduates looking to enter this field are actively encouraged to apply.

Proficiency in Microsoft Office software and experience with CRM software is an advantage.

Excellent communication and interpersonal skills, with the ability to thrive in a collaborative and commercially driven environment is essential. You will be an active problem solver able to ensure that clients receive this possible service. All the while, looking for opportunities to expand sales with existing and new clients and market opportunities.

If you’re ready to utilize your expertise and acumen to drive sales and marketing success, we encourage you to apply.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£38,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

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