Customer Service Representative
4 weeks ago
This role involves being the first point of contact for new client enquiries, providing an excellent first impression and allocating tasks to team members. The successful candidate will have excellent communication skills and experience in a customer-facing role.
Key Responsibilities:
- Manage new enquiries via telephone and email
- Filter and allocate tasks to team members
- Follow up on new enquiries and coordinate with colleagues
- Record new enquiries in a database
- Work with the Department Manager and Director of Marketing to improve team performance
Requirements:
- Excellent written and verbal communication skills
- Experience in a customer-facing role
Benefits:
- Discretionary bonus scheme
- Up to 25 days annual leave
- Pension scheme
- Private medical insurance or healthcare cashback plan
- Professional qualifications and subscriptions
- Season ticket loan
- Quarterly staff awards and long service awards
- Regular wellbeing weeks and social events
- An extra day's annual leave for volunteering
- Staff introduction reward scheme
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