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Senior Relationship Manager Commercial Banking
1 month ago
As a Senior Relationship Manager Commercial Banking, you will play a key role in leading and managing a personal case load and/or projects, drawing on relevant expertise to resolve complex issues and manage business risk.
Key Responsibilities:- Lead, coach and develop a diverse team to consistently provide high-quality, timely and effective HR/ER advice and support to the business in line with the company people plan.
- Deliver a company-wide HR service line, including associated data management, provider management, legal compliance and delivery of supporting employee communications.
- Lead the consistent delivery of high-quality HR/ER advice to customers, working to agreed SLAs and driving a customer-centric service and culture of continuous improvement and process optimization.
- Enable the performance and results of the team by leading and delivering a defined HR service to support the needs of the business.
- Provide data, undertake expert analysis, research and make recommendations on HR solutions.
- Facilitate the creation and management of reports to track key measures of success.
- Align AWE process, policies and practices to keep in line with best practice, legal requirements, etc.
- Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player.
- Strong Employee Relations experience with a proven track record in a previous HR role, particularly experience of dealing with numerous and highly complex Employee Relations cases.
- Chartered member of the CIPD or a relevant degree/NVQ level 7 equivalent in Human Resource Management or similar.
- Demonstrates strong commercial approach and understanding of business needs.
- Passionate about customer service and delivering professional HR support to the business.
- Experience of coaching and influencing line managers and senior business leaders.
- Strong time management, organization and prioritization skills and the ability to work under pressure and to deadlines.
- Resilient, adaptable and flexible.
