Retail Customer Service Manager

1 week ago


Belfast, United Kingdom Entain Group Full time

Deliver exceptional customer service and drive performance as a key Retail Customer Service representative for Entain, a leading sports betting and interactive entertainment company.

Job Overview:

The successful candidate will be responsible for taking bets on various sports and events, demonstrating products and betting terminals to customers, handling customer complaints with empathy and problem-solving skills, maintaining high shop standards, and opening or closing the shop as needed.

Working Patterns:

Our shops can be open from Monday to Sunday 8am - 10pm, including weekends and bank holidays. A typical rota will include a mix of long opening shifts, long closing shifts, and shorter evening shifts, varying week to week.

As a key holder, you'll be responsible for opening and closing the shop.

What We Offer:

A competitive salary of £28,000 - £32,000 per year, optional overtime, pension scheme, annual ShareSave, discounts with retailers, healthcare, and wellbeing support.



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