Luxury Fashion Sales Associate
1 day ago
Company Overview:
Threads is a pioneering luxury fashion personal shopping and commerce business, pushing the boundaries of e-commerce in the high-end industry. Our team of experts delivers an unparalleled customer experience through social and chat-based media, inspiring our international client base to discover the rarest luxury items.
About the Role:
We are seeking a talented Luxury Fashion Sales Associate to join our team. As a key member of our sales department, you will be responsible for driving the sale of luxury items to a global clientele by building and maintaining strong relationships with clients. Your primary focus will be on providing exceptional customer service, ensuring that every interaction with our clients is personalized and tailored to their needs.
Responsibilities:
- Talk directly with clients through chat-based media to receive product requests and confirm sales whilst identifying key industry partnership opportunities and introduce these to Threads.
- Build and own your own personal client book whilst holding personal shopping appointments domestically and internationally (if required).
- Connect directly with clients through chat-based media to inspire fashion styling, receive inquiries and sell desired items, researching, sourcing and finding product to satisfy your clients requests and needs.
- Analyse client profiles and implement strategy to develop sales year-on-year managing towards annual and monthly sales portfolio targets.
- Work closely with the internal departments that improve the overall customer journey (social, brand partnerships, sourcing, creative, dispatch and finance).
Requirements:
- Years of experience in Personal Shopping (ideally) or Luxury Retail Sales, with an established clientele network.
- Motivated by personal sales targets and enjoys exceeding them with an analytical approach.
- Deep product and brand awareness with strong sales knowledge.
- Experience with luxury goods and high net worth client base with a customer-first approach.
- Ability to be flexible and agile in your working approach (We are a business driven by client demand which means we are often pivoting or reacting last minute to meet the needs of our UHNW clients).
Compensation and Benefits:
The estimated salary for this role is £45,000-£60,000 per annum, depending on experience. We also offer a comprehensive benefits package, including Vitality at Work + Private Medical Insurance plans, Employee Assistance Programme, Eyecare Vouchers, Pension, Staff discounts, Enhanced Parent Program + Parental Leave, 25 Days Holiday, Paid sick leave, Flexible working, and Long service awards.
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