Seafarers' Centre Support Officer

1 week ago


Tilbury, United Kingdom Queen Victoria Seamans Rest Full time
Job Title: Seafarers' Centre Support Officer

Queen Victoria Seamans Rest is seeking a highly skilled and enthusiastic individual to fill the role of Seafarers' Centre Support Officer.

The successful candidate will be responsible for providing exceptional customer service, ensuring the smooth operation of our seafarers' centre, and contributing to the overall mission of our organisation.

Key Responsibilities:

  • Provide a welcoming environment to visiting seafarers and external customers.
  • Ensure all areas of the centres are always clean and tidy and report any defects or maintenance issues to the Centre Manager.
  • Support Centre Managers in managing all aspects of the operation of the seafarers' centre bar / café and shop in line with QVSR seafarers' centre policy and procedure.
  • Assist seafarers with phone top-ups and data SIMs, and with connecting to the internet.
  • Provide a 'bureau de change' facility for seafarers in line with current legislation.
  • Assist in maintaining adequate stock of all items for sale and conduct monthly stock takes.
  • Enter all sales through the till. Process customer payments using cash or centre's point of sale (POS) system.
  • Display merchandise in a well organised manner.
  • Assist seafarers in locating the products and merchandise they need.
  • Prepare and serve refreshments as and when required.
  • Assist with centre functions as and when required.
  • Perform centre opening and closing procedures accurately and on time.

Driving / Vehicle responsibilities:

  • Transport seafarers to and from the centre as needed.
  • Adhere to port speed limits, port regulations and access requirements at all times.
  • Complete mileage records and seafarer numbers for all journeys.
  • Ensure the vehicle is maintained in a clean and tidy condition – both externally and internally.
  • Complete vehicle checklists as required and highlight any issues to the centre manager.
  • Checks should include: tyres, water, oil, fuel levels.
  • Ensure the bus is put on charge as required (electric vehicles) / adequately fuelled (diesel vehicles).
  • Comply with all insurance requirements as instructed: e.g. taking the vehicle for MOT testing.
  • Wear appropriate workwear provided, hard hat and hi-vis vest / jacket and safety footwear in case of breakdown within the port.
  • Ensure the vehicle is left locked when not in use.
  • Carry out any other requested pick-ups / jobs which require transport.
  • Ensure the vehicle is used for work purposes only.

Benefits:

  • A competitive salary of £27,500 per annum, based on location and experience.
  • The opportunity to work in a dynamic and supportive team environment.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A generous holiday allowance and pension scheme.


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