Retail Team Leader

16 hours ago


Bury St, Suffolk, United Kingdom National Trust Full time

About the Role

We are seeking a highly motivated and customer-focused Retail Team Leader to join our team at the National Trust. As a key member of our retail team, you will be responsible for supporting the day-to-day management of our property retail operation, ensuring it is commercially successful and consistently exceeds our visitors' expectations.

Key Responsibilities

  • Monitor stock and merchandise products to achieve stretching financial targets, leading by example when it comes to maximising our profitability and income.
  • Supervise paid and voluntary retail staff and work effectively alongside colleagues elsewhere in the property to deliver great service to visitors, promoting and enhancing the property's sense of place.
  • Support the development and implementation of retail strategies to drive sales growth and improve customer experience.

What We Offer

  • A competitive salary of £23,100 per annum.
  • A comprehensive benefits package, including a substantial pension scheme, free entry to National Trust places, and a range of other perks.
  • Opportunities for career development and progression within the National Trust.

About Us

The National Trust is a charity that protects and preserves historic sites and green spaces for future generations. We are committed to creating an inclusive culture where everyone feels welcome and valued. If you are passionate about delivering exceptional customer service and have a strong retail background, we would love to hear from you.


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