Technology Support Specialist
3 weeks ago
Technology Support Specialist
We are seeking an experienced Technology Support Specialist to join our team at THE CHARALLE GROUP. As a key member of our IT department, you will be responsible for providing exceptional support to our users, ensuring they have the tools and resources they need to succeed.
Key Responsibilities:
- Respond to international and UK service calls from users, providing guidance and resolving issues related to applications and technology.
- Manage and prioritize support requests, ensuring timely and effective resolution.
- Collaborate with internal stakeholders to identify and implement process improvements.
- Develop and maintain a thorough knowledge of Microsoft Office Suite and other relevant technologies.
Requirements:
- Minimum 2 years of experience in a similar support role, preferably in a City law firm.
- Excellent customer service skills and a strong ability to communicate complex technical information to non-technical users.
- Strong problem-solving skills and ability to work independently.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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