Technology Support Specialist

3 weeks ago


London, Greater London, United Kingdom THE CHARALLE GROUP Full time

Technology Support Specialist

We are seeking an experienced Technology Support Specialist to join our team at THE CHARALLE GROUP. As a key member of our IT department, you will be responsible for providing exceptional support to our users, ensuring they have the tools and resources they need to succeed.

Key Responsibilities:

  • Respond to international and UK service calls from users, providing guidance and resolving issues related to applications and technology.
  • Manage and prioritize support requests, ensuring timely and effective resolution.
  • Collaborate with internal stakeholders to identify and implement process improvements.
  • Develop and maintain a thorough knowledge of Microsoft Office Suite and other relevant technologies.

Requirements:

  • Minimum 2 years of experience in a similar support role, preferably in a City law firm.
  • Excellent customer service skills and a strong ability to communicate complex technical information to non-technical users.
  • Strong problem-solving skills and ability to work independently.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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