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Technology Support Specialist
2 months ago
Technology Support Specialist
We are seeking an experienced Technology Support Specialist to join our team at THE CHARALLE GROUP. As a key member of our IT department, you will be responsible for providing exceptional support to our users, ensuring seamless operation of our technology systems.
Key Responsibilities:
- Respond to international and UK service calls from users, providing guidance and resolving technical issues.
- Manage and resolve first and second-line support requests, ensuring timely and effective resolution.
- Collaborate with the IT team to identify and implement process improvements, ensuring optimal system performance.
Requirements:
- Minimum 2 years of experience in a similar support role, preferably in a City law firm.
- Excellent customer service skills and a thorough knowledge of Microsoft Office Suite.
About THE CHARALLE GROUP:
THE CHARALLE GROUP is a successful international law firm, committed to delivering exceptional service to our clients. We are seeking a talented Technology Support Specialist to join our team, who shares our values and is passionate about delivering outstanding support.
