Enterprise Technology Support Specialist

4 weeks ago

London, Greater London, United Kingdom Bloomberg Full time

Enterprise Technology Support Specialist

At Bloomberg, we're seeking an experienced Enterprise Technology Support Specialist to join our team. As a key member of our Enterprise Technology Services (ETEC) team, you will play a critical role in ensuring the stability and reliability of our enterprise products.

As an Enterprise Technology Support Specialist, you will be responsible for providing technical application support and integration assistance to our clients. You will work closely with our clients and internal product, trade-desk, and engineering groups to facilitate speedy resolution to issues.

Key responsibilities include:

  • Providing an outstanding level of production support to our client base
  • Demonstrating proactivity and ownership of client-reported issues and projects
  • Analyzing and tackling issues related to our enterprise product suite and examining their root cause and offering a solution in a timely manner, working directly with customers and internal partners across functions
  • Working closely with our clients and our internal product, trade-desk, and engineering groups to facilitate speedy resolution to issues
  • Tailoring your communication according to the client audience for both technical and non-technical users, including objection handling
  • Communicating optimally in written correspondence with our customers and business partners
  • Examining root cause statistics for trends in production issues, partnering with clients to ensure preventative measures are implemented following standard methodologies
  • Understanding and communicating technology roadmaps to clients so there is both transparency and alignment between our organizations

Requirements include:

  • Experience working in similar electronic trading application or OMS application support roles
  • Demonstrable understanding of Message Protocols, with a focus on MQ
  • An understanding of the financial markets, and financial asset classes / products
  • Ability to remain calm under pressure, work with a sense of urgency, multi-task, and optimally prioritize work within a dynamic changing environment utilizing ITIL best practices
  • Demonstrated history of solving sophisticated problems with a keen eye for detail and strong analytical attitude
  • Interest and aptitude in technology with a basic understanding of connectivity and automation

We're looking for someone who is passionate about technology and offering our clients an excellent experience. If you're a strong problem solver and are willing to tackle new challenges and thrive with change, we'd love to hear from you.

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