SLA Driven Service Management Specialist

3 weeks ago


Newbury, West Berkshire, United Kingdom Capgemini Engineering Full time
Salary Range:

$120,000 - $160,000 per annum, depending on experience.

Key Responsibilities
  • Run an SLA based multi-site Managed Test and Lab service in Mobile Networks industry from the Customer site.
  • Conduct weekly and monthly Governance meetings.
  • Manage and own existing Service documents and processes.
  • Create new Service documents and processes.
  • Lead the Facility team, PMO and large Engineering team.
  • Be accountable for Service Delivery, Finance, People Management, Customer expectation management, and Customer relationship.

Please note that you'll need to undergo Baseline Personnel Security Standard checks and have a minimum of 5 years' experience in Service Delivery Management.



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