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Customer Success Manager
2 months ago
About the Role
We are seeking a highly skilled and experienced Customer Success Manager to join our team at Seequent. As a key member of our customer success team, you will be responsible for developing and maintaining strong relationships with our clients, ensuring their success with our products and services.
Key Responsibilities
- Develop and execute customer success plans to drive adoption and retention of our products and services.
- Build and maintain strong relationships with key stakeholders, including directors, heads of department, and end-users.
- Provide technical expertise and support to clients, ensuring they are getting the most out of our solutions.
- Identify and pursue new business opportunities within existing client accounts.
- Collaborate with cross-functional teams, including sales, marketing, and product development, to drive customer success and growth.
- Monitor and report on customer satisfaction and adoption metrics, providing insights to inform business decisions.
- Stay up-to-date with industry trends and competitor activity, identifying opportunities to enhance our products and services.
Requirements
- 3+ years of experience in a customer success, relationship management, or account management role.
- Proven track record of driving customer adoption and retention.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
- Technical expertise in a relevant field, with a strong understanding of our products and services.
- Strong analytical and problem-solving skills, with the ability to translate data into insights.
- Experience working with complex technology customers, with a strong understanding of their challenges and needs.
What We Offer
- A competitive salary and benefits package.
- The opportunity to work with a leading provider of subsurface software solutions.
- A dynamic and supportive team environment.
- Professional development opportunities, including training and mentorship.
- A flexible and hybrid work model, with the option to work from home or in our office.
About Seequent
Seequent is a leading provider of subsurface software solutions, helping customers in over 100 countries to develop mineral resources more sustainably, design and build better infrastructure, protect the environment, source renewable energy, and resolve historical challenges such as groundwater contamination and ageing infrastructure.
We are committed to fostering an inclusive and accessible experience, and welcome applications from diverse candidates. If you require an accommodation for any part of the recruitment process, please let us know and we will work with you to meet your needs.
