Customer Service Team Leader
1 month ago
We're seeking a skilled Customer Service Team Leader to support our charity shop in Stow on the Wold.
About Our ShopOur wonderful shop is part of Blue Cross, a network of over 50 charity shops across England and Wales. We're supported by generous donors who provide pre-loved items and new products, which helps fund our vital work: supporting sick, injured, and homeless pets and caring for over 40,000 animals each year.
As our Assistant Shop Manager, you'll play a crucial role in daily operations, working closely with the Shop Manager to manage donations, displays, stock deliveries, records, and cash handling.
You'll help shape the shop's local impact, creating a welcoming space for customers and volunteers. Our shops open Monday to Saturday, 09:00 to 17:00, with varied shift patterns to accommodate business needs and staff availability.
About YouTo succeed in this role, you'll need:
- Previous retail experience
- Cash handling and reconciliation skills
- Leadership and team motivation abilities
- Excellent customer service and a positive attitude
- Strong computer and administrative skills
Fundraising experience would be an asset.
Your BenefitsThis full-time position comes with a competitive salary of £25,000 per annum, reflecting the demands and responsibilities of the role. As a valued member of our team, you'll enjoy a range of benefits, including opportunities for professional growth and development.
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