Customer Service Team Leader

1 month ago


Cheltenham, Gloucestershire, United Kingdom Charitynorth Devon Hospice Full time

We're seeking a skilled Customer Service Team Leader to support our charity shop in Stow on the Wold.

About Our Shop

Our wonderful shop is part of Blue Cross, a network of over 50 charity shops across England and Wales. We're supported by generous donors who provide pre-loved items and new products, which helps fund our vital work: supporting sick, injured, and homeless pets and caring for over 40,000 animals each year.

As our Assistant Shop Manager, you'll play a crucial role in daily operations, working closely with the Shop Manager to manage donations, displays, stock deliveries, records, and cash handling.

You'll help shape the shop's local impact, creating a welcoming space for customers and volunteers. Our shops open Monday to Saturday, 09:00 to 17:00, with varied shift patterns to accommodate business needs and staff availability.

About You

To succeed in this role, you'll need:

  • Previous retail experience
  • Cash handling and reconciliation skills
  • Leadership and team motivation abilities
  • Excellent customer service and a positive attitude
  • Strong computer and administrative skills

Fundraising experience would be an asset.

Your Benefits

This full-time position comes with a competitive salary of £25,000 per annum, reflecting the demands and responsibilities of the role. As a valued member of our team, you'll enjoy a range of benefits, including opportunities for professional growth and development.



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