Travel Consultant

2 weeks ago

Enfield Town, Greater London, United Kingdom Hays Travel Full time
About the Role

We are seeking an experienced Travel Consultant to join our team at Hays Travel. As a key member of our branch, you will play a vital role in delivering exceptional customer service and driving sales growth.

Key Responsibilities
  • Maximise sales and assist the branch manager in ensuring the overall profitability of the branch
  • Assist with the effective day-to-day operation of the retail branch and foreign exchange bureau
  • Supervise, coach, and develop branch staff to achieve individual and team sales targets
  • Identify and meet customers' needs by providing exceptional customer service at all times
  • Participate in promotional events and activities to increase exposure of the branch
  • Utilise social media to promote offers, generate customer engagement, and sales leads
  • Lead by example in achieving individual sales targets and objectives
  • Assist and support the branch manager to achieve maximum staff productivity while maintaining staff motivation
  • Ensure excellent customer service experience is provided at all times
  • Attend managers' meetings, conferences, and other promotional events as required
  • Perform administrative duties effectively
Requirements
  • At least 2 years' experience as a Travel Consultant
  • A proven sales record
  • Passionate about travel and tourism
  • Excellent travel product knowledge with a good working knowledge of tour operator systems
  • Good sales and presentation skills
  • Customer-focused
  • Problem-solving
  • Good leadership skills and experience of working within a supervisory role
  • Good organisational and time-management skills
  • Excellent communication skills
  • A recognised travel qualification (desirable)
About Us

Hays Travel is the UK's largest independent travel agency, specialising in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 branches throughout the UK and our Head Office based in Sunderland is home to tour operator teams, finance, marketing, people/HR, and IT, plus many more.

We have been operating for over 40 years and continue to grow each year. Our SMILE values are embedded in our Company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

Our values are:

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellent

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