Travel Consultant

2 days ago

Enfield Town, Greater London, United Kingdom Hays Travel Full time
Assistant Manager Job Description

We are seeking an experienced Assistant Manager to join our successful teams in our branches. As a key member of our team, you will assist the branch manager in coaching and developing a team of consultants, ensuring that the company's high standards are maintained.

Key Responsibilities:
  • Maximise sales and assist the branch manager in ensuring the overall profitability of the branch.
  • Assist with the effective day-to-day operation of the retail branch and foreign exchange bureau.
  • Assist with the supervision, coaching, and development of branch staff.
  • Identify and meet customers' needs by providing exceptional customer service at all times.
  • Participate in promotional events and activities to increase exposure of the branch.
  • Use social media to promote offers, generate customer engagement, and sales leads.
  • Lead by example in achieving individual sales targets and objectives.
  • Assist and support the branch manager to achieve maximum staff productivity while ensuring staff motivation is maintained.
  • Ensure excellent customer service experience is provided at all times.
  • Attend managers' meetings, conferences, and other promotional events as required.
  • Effectively perform administrative duties.
  • Undertake any other duties that may fall into the job criteria.
  • Conform with all company policies and procedures, including health and safety.
  • Treat all employees, customers, and suppliers with dignity and respect.
Competencies:
  • Ability to coach, develop, and motivate a team.
  • Ability to work towards individual and team sales targets.
  • Excellent communication and customer service experience.
  • Good accuracy and numerical skills with the ability to understand and interpret financial statistics.
  • Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business.
  • Ability to assist with the development of employees to maximise job satisfaction and performance.
  • Competent IT skills.
Experience:
  • At least 2 years' experience as a Travel Consultant.
  • A proven sales record.
  • Passionate about travel and tourism.
  • Excellent travel product knowledge with a good working knowledge of tour operator systems.
  • Good sales and presentation skills.
  • Customer-focused.
  • Problem-solving.
  • Good leadership skills and experience of working within a supervisory role.
  • Good organisational and time-management skills.
  • Excellent communication skills.
  • A recognised travel qualification (desirable).

If you don't have experience of working in a travel agency, then please check out our New to Travel Programme which is a fantastic way to join Hays Travel as an employee who trains to become a Travel Consultant with excellent progression opportunities, please see our careers website for further details.

As the UK's largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values are embedded in our Company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellent

What it's like to work for us? Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

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