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Travel Consultant

2 months ago

Enfield Town, Greater London, United Kingdom Hays Travel Full time
About the Role

We are seeking an experienced Travel Consultant to join our team at Hays Travel. As a key member of our branch, you will play a vital role in delivering exceptional customer service and driving sales growth.

Key Responsibilities
  • Maximise sales and profitability by providing expert travel advice and promoting our holiday packages.
  • Assist the branch manager in the day-to-day operation of the branch, ensuring seamless customer service and efficient sales processes.
  • Develop and motivate a team of consultants to achieve individual and team sales targets.
  • Provide exceptional customer service, identifying and meeting customer needs to drive sales and customer satisfaction.
  • Participate in promotional events and activities to increase branch exposure and drive sales.
  • Utilise social media to promote offers, generate customer engagement, and drive sales leads.
  • Lead by example, achieving individual sales targets and objectives while maintaining staff motivation and productivity.
  • Ensure excellent customer service experience is provided at all times, adhering to company standards.
  • Attend managers' meetings, conferences, and other promotional events as required.
  • Perform administrative duties effectively and efficiently.
Requirements
  • At least 2 years' experience as a Travel Consultant.
  • A proven sales record and excellent travel product knowledge.
  • Passionate about travel and tourism, with a customer-focused approach.
  • Good sales and presentation skills, with the ability to work towards individual and team sales targets.
  • Competent IT skills and a recognised travel qualification (desirable).
About Us

Hays Travel is the UK's largest independent travel agency, specialising in providing good value, quality holidays alongside exceptional customer service. We work with leading suppliers and offer a range of holiday packages, including hotels, flights, cruises, tours, and more.

We have over 470 branches throughout the UK and our Head Office is based in Sunderland. We have been operating for over 40 years and continue to grow each year.

Our SMILE values are embedded in our company culture, ensuring our teams work strongly together. You will be expected to demonstrate our values at all times.