Sales and Customer Service Representative

6 days ago

Bath, Bath and North East Somerset, United Kingdom Amplifon Full time
About the Role

We are seeking a highly motivated and customer-focused Sales and Customer Service Advisor to join our team at Amplifon in Bath. As a Sales and Customer Service Advisor, you will play a vital role in delivering exceptional customer service and sales performance.

Key Responsibilities
  • Manage the Diary: Ensure the perfect mix of sales and service appointments for both new and existing customers.
  • Review Clinic Customer Database: Identify appointment opportunities to increase clinic performance with minimal supervision.
  • Personalize Welcome Calls: Maximize attendance and show appreciation for the benefit of this towards driving revenue.
  • Generate Revenue: Schedule appointments with customers and prospects in the shortest lead time possible, and promote and sell add-on products where there is an appropriate need/benefit.
  • Manage Customer Relationships: Offer appropriate promotions, appointments, and hearing solutions to existing and potential customers.
  • Store Management: Maintain the look and feel of the store in line with Amplifon guidelines and standards.
  • Stock Management: Ensure the right amount of products are available.
Requirements
  • Customer Devotion: Demonstrate total customer devotion and be a real people champion to ensure the clinic is successful and the needs of the customer are always met.
  • Computer Literacy: Be computer literate, including basic knowledge of Outlook, Teams, and OneDrive, with previous experience of working on internal databases or appointment booking systems preferred.
  • Sales Skills: Possess sales skills and the ability to support audiologists in achieving sales targets.
  • Pro-Active Mindset: Have a pro-active mindset, with a willingness to be flexible, agile, and react positively to change.
  • Strong Working Relationships: Develop strong working relationships with other HAAs, CCCs, and all Support Office departments.
  • Self-Motivated: Be self-motivated and able to work with minimal supervision and take ownership to solve problems.
  • Amplifon Vision and Values: Have an understanding of and commitment to the Amplifon vision and values.
  • Strong Organizational Skills: Possess strong organizational skills and the ability to plan and prioritize your own workload.
What We Offer

Amplifon offers development opportunities towards more senior roles within the company. Join our network of passionate Sales and Customer Service Advisors and apply now.

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