Technology Change Catalyst

1 week ago

London, Greater London, United Kingdom Markel International Services Ltd Full time
About Markel International Services Ltd

Markel Group, a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We are committed to delivering exceptional service to our customers and strive to create an inclusive work environment where diverse perspectives thrive.

Role Overview

This role will play a key part in driving technology-enabled change across the organisation, focusing on employee adoption and usage of new initiatives. The successful candidate will craft and implement effective change management strategies to promote employee commitment and engagement with the changes.

The primary responsibility for this position will be to design, develop, deliver and manage communication plans for relevant initiatives, as well as broader updates for the technology function. This includes evaluating business and user readiness, working with teams to mitigate any identified gaps, and tracking effectiveness.

Responsibilities
  1. Built key change management deliverables (strategy, change impact analysis, communications plan) and execution of the items within these plans using a structured methodology.
  2. Improved the employee experience by keeping Markel up to date on current technologies.
  3. Supported work to improve stakeholder relationships by helping craft key messages and communications.
  4. Owed the design, development, delivery and management of communications and stakeholder engagement for the Technology function and associated change initiatives.
  5. Evaluated and ensured business and user readiness, working with teams to mitigate any identified gaps.
  6. Designed and implemented process/metrics to monitor effectiveness of communications and change management.
  7. Provided support to stakeholders across Markel to help them through transition to new responsibilities and ways of working.
  8. Integrated change initiatives into a broader technology roadmap and portfolio/project plans.
  9. Supported organisational structure and culture change activities.
Requirements
  1. Experience leading and presenting technology-enabled change, including Microsoft 365.
  2. Prior experience with team leadership & management either directly or within a matrix framework.
  3. Proven experience leading organisational change across people, process and technology using a structured change management approach.
  4. Rigorous understanding of how people go through change and how to support associated new ways of working and culture change.
  5. Exceptional communication skills to clearly articulate messages in a compelling way to a variety of audiences using different mediums.
  6. Excellent stakeholder management and influencing, with confirmed ability to develop and maintain strong relationships at all levels across the organisation.
  7. Previous exposure within Agile frameworks as well as flexible, engaging and promoting change.
What We Offer

A great starting salary £65,000 - £80,000 plus annual bonus & strong benefits package.

25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave.

Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer.

There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that.

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