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Customer Service Director

2 months ago

Derby, Derby, United Kingdom Kinetic Office Recruitment Full time

Customer Service Manager Role

Our client, a fast-paced FMCG company, is seeking a Customer Service Manager to join their successful manufacturing business in Derby. As a key member of the team, you will be responsible for overseeing the smooth operation of Customer Services, ensuring a high-quality customer-focused service.

Key Responsibilities:

  • Manage a team of customer service representatives, providing guidance and support to ensure excellent customer service.
  • Develop and maintain good working relationships with colleagues, managers, and other stakeholders to achieve business objectives.
  • Continuously review and improve standards and working practices to meet and exceed targets.
  • Process customer orders using the company's ERP software, ensuring accuracy and efficiency.
  • Record and maintain accurate information, identifying areas for improvement and implementing solutions.
  • Contribute to the development of customer service standards, highlighting issues and offering suggestions for improvement.
  • Mentor and train team members to enhance performance and deliver exceptional customer service.
  • Develop and implement policies and procedures for customer service, ensuring a high standard of service delivery.
  • Prioritize workload to meet production requirements, communicating with relevant parties on the status of ongoing work.
  • Maintain a high standard of housekeeping and ensure accurate filing and storage of documents.
  • Undertake specialized training to enhance skills and knowledge.
  • Perform ad-hoc duties as required to meet business needs.

Requirements:

  • Background in a similar level customer service or administration role within a commercial environment.
  • IT competency, particularly in Word and Excel.
  • Confident and proactive, with strong organizational skills.
  • Ability to work under pressure and to deadlines, with a focus on accuracy and attention to detail.
  • Ability to work independently and as part of a team, with a professional and highly organized approach.

About Kinetic Office Recruitment:

Kinetic Office Recruitment is a leading recruitment agency specializing in office and administrative roles. We work closely with our clients to understand their needs and provide tailored recruitment solutions.