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Fitness and Membership Experience Specialist
1 month ago
At Frasers Group, we're passionate about delivering exceptional experiences to our members. As a Membership Experience Host, you'll play a key role in making this happen.
Main Responsibilities:
- To provide outstanding customer service and ensure every member and guest has an exceptional experience in our club.
- To support the sales and retention of memberships through excellent communication and relationship-building skills.
- To contribute to the cleanliness and hygiene standards of the club, ensuring a safe and healthy environment for our members.
- To be a competent key holder of the club, covering shifts as required and providing support to the team.
- To have a good understanding of our membership software system and use it to drive sales and retention targets.
- To stay up-to-date with current fitness challenges, class descriptions, and gym floor focus, and participate in these initiatives.
- To support the Fitness Manager with gym floor operations and ensure that our members have an exceptional experience.
- To ensure that you have experienced our products and services and can provide expert advice to our members.
- To drive secondary spend KPI targets and contribute to the success of the club.
- To competently deal with member complaints and ensure that the relevant manager is made aware.
Requirements:
- Outgoing personality with a positive mindset.
- Competent with all administrative duties.
- Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
- Willing and able to participate in learning and development opportunities to progress both your competencies and career.
- Able to drop into operational key holder duties as required.
- Passionate about fitness, administration, and customer service.
- Flexible to work shifts to suit the needs of the business and take on additional duties where required to support your team members.
- Target-focused to support the club with sales and retention towards achieving success for the business.
About Us:
We're a dynamic and ambitious company that's passionate about delivering exceptional experiences to our members. We're looking for talented individuals who share our values and are eager to join our team.
At Frasers Group, we believe in thinking without limits, owning our roles, and being relevant to our people, partners, and the planet. If you're passionate about fitness, administration, and customer service, and you're looking for a challenging and rewarding role, we'd love to hear from you.
