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Front Desk Coordinator

2 months ago

Sheffield, Sheffield, United Kingdom Sheffield Health and Social Care NHS Foundation Trust Full time

About the Role

We are seeking a highly organized and communicative individual to join our team as a Receptionist/Telephonist. As the first point of contact for our service users, families, and visitors, you will play a vital role in providing a welcoming and efficient service.

Key Responsibilities

  • Provide high-quality front-of-house service, responding to queries and concerns in a professional and courteous manner.
  • Manage incoming calls, emails, and voicemail messages, taking accurate messages and actions as required.
  • Facilitate the smooth running of reception, providing administrative support to clinics and ensuring the smooth operation of our services.
  • Ensure patient records are accurate and up-to-date, operating our patient record system to retrieve and record information.
  • Work collaboratively with our admin team and management to ensure seamless service delivery.

Requirements

  • Excellent communication and interpersonal skills, with the ability to remain calm under pressure.
  • Strong organizational and administrative skills, with the ability to multitask and prioritize tasks effectively.
  • Knowledge of office procedures and patient administration systems.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Flexibility and willingness to work as part of a team, with a positive and approachable attitude.

About Us

Sheffield Health and Social Care NHS Foundation Trust is a major employer and provider of services, committed to delivering high-quality care to our service users. We are seeking individuals who share our values of working together, respect and kindness, and a commitment to quality and improvement.