Healthcare Support Specialist

2 weeks ago

Bristol, Bristol, United Kingdom Inhealth Group Full time
Job Description

We are seeking a skilled and compassionate Healthcare Assistant to join our dynamic team at InHealth Group. As a key member of our clinical support team, you will play a vital role in delivering high-quality patient care and contributing to the success of our Lung Cancer Screening Programme.

Key Responsibilities:

  • Welcoming patients to the clinic and ensuring their privacy and dignity are maintained at all times.
  • Clarifying patient identification and explaining the process of their Targeted Lung Health Check appointment.
  • Managing clinical risk within your designated working area and ensuring the smooth flow of clinical and administrative work.
  • Supporting patients to safely access subsequent elements of the face-to-face TLHC appointment and providing a patient handover once at the secondary location.
  • Accurately entering data into the patient management system and maintaining these systems with up-to-date information.
  • Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate.
  • Facilitating efficient patient scheduling and throughput, leading to optimal use of nursing capacity.
  • Cleaning, monitoring, and tidying equipment as directed and reporting any problems or malfunctions to senior staff.
  • Maintaining a clean and safe working environment.
  • Remaining up-to-date with mandatory training and completing any additional courses required for this role.
  • Understanding all responsibilities and adhering to all statutory requirements for Health & Safety, COSHH, PPE, fire safety, complaints, accident reporting, and magnetic field & radiation safety.
  • Complying with ISO standards in respect of Information Security Management.
  • Demonstrating safe, effective practice in line with InHealth policies and procedures.

Requirements:

  • Experience in dealing with customers and/or patients and knowledge of how to handle their queries effectively and sensitively.
  • Understanding of the importance of patient confidentiality and awareness of data protection.
  • Excellent verbal and written communication skills.
  • Good listening skills with the ability to present information in a logical manner.
  • Good standard of education demonstrated by numeracy and literacy.
  • Flexibility in working patterns to fulfil clinical requirements and willingness to adjust these at short notice to accommodate unexpected changes.
  • Understanding of the importance of patient confidentiality and awareness of GDPR.
  • Confidence in prioritising tasks.
  • Skills in administration processes and proficiency with Microsoft packages.
  • Ability to follow instructions to support both colleagues and patients.

About InHealth Group:

InHealth Group is the UK's largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments, and procedures. We are committed to delivering exceptional patient care and are seeking like-minded individuals to join our team.

What We Offer:

  • A fantastic benefits package, including 27 days annual leave, generous company contribution pension scheme, and fantastic learning and development opportunities.
  • 24/7 access to a dedicated well-being hub and an Employee Assistance Programme.
  • Monthly award programme and online peer-to-peer recognition.
  • Refer a friend bonus.
  • Discounts on InHealth's healthcare services.
  • Smart tech, Cycle to Work, and thousands of discounts and cashback options.
  • Paid-for professional memberships and more.

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