Ecommerce Account Manager
2 weeks ago
We are seeking a highly skilled Senior eCommerce Account Manager to join our team at Excelsis Technical Recruitment. As a key member of our digital agency, you will be responsible for driving the success of our eCommerce growth services while ensuring our clients receive exceptional support and innovative marketing strategies.
Key Responsibilities:
- Build and maintain strong relationships with clients, serving as the primary point of contact throughout the project lifecycle.
- Proactively identify opportunities to upsell and cross-sell additional services to existing clients.
- Collaborate with the operations team to develop project plans, timelines, and resource allocation, ensuring the successful execution of eCommerce design and development projects.
- Monitor project progress, identify and address potential issues, and facilitate timely resolution.
- Coordinate with internal teams, such as designers, developers, and marketers, to ensure project requirements are met effectively and efficiently.
- Conduct quality assurance checks to ensure deliverables meet client specifications and industry best practices.
- Provide continuous support to clients post-project delivery, addressing their questions, concerns, and change requests.
- Coordinate ongoing maintenance, updates, and enhancements for eCommerce websites on various platforms, ensuring their optimal performance and security.
- Identify opportunities for system improvements and provide recommendations to clients to enhance their online presence and drive results.
- Collaborate with the marketing team to identify marketing strategies and tactics that align with client objectives.
- Assist clients in developing and implementing effective digital marketing campaigns, including SEO, PPC, email marketing, and social media initiatives.
- Track and analyse campaign performance, providing insights and recommendations for optimisation.
Requirements:
- Proven experience as an Account Manager or similar role in the digital agency or web development industry.
- Solid understanding of eCommerce platforms including WordPress WooCommerce, Shopify, Magento, or similar platforms.
- Strong project management skills, with the ability to prioritise tasks, manage multiple projects simultaneously, and meet deadlines.
- Technical proficiency and familiarity with web technologies, CMS platforms, and digital marketing tools.
- Analytical mindset, with the ability to interpret data, analyse trends, and provide actionable insights.
This is a fantastic opportunity to advance your career while making a significant impact on the digital success of national and global brands.
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