After Sales Manager
4 weeks ago
After Sales Manager
Location: Hixon, Staffordshire
Salary: £45,000 - £55,000 per annum
Package Details: 10% Bonus, 28 days holiday, Pension Contributions
Working Hours: Monday - Thursday (8:00am - 5:00pm) / Friday (8:00am - 3:45pm)
With a focus on engineering innovation, quality of product, and customer care, a Staffordshire-based engineering business is seeking an After Sales Manager to join their highly effective team. The successful candidate will be responsible for ensuring customer satisfaction, resolving issues, and providing exceptional support to customers.
Key Responsibilities:
- Manage customer relationships and resolve issues in a timely and professional manner
- Provide exceptional support to customers, ensuring their needs are met and exceeded
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
- Develop and implement processes to improve customer satisfaction and loyalty
Requirements:
- Proven experience in a customer-facing role, preferably in a sales or customer service environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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