After Sales Manager

2 months ago

Cannock, Staffordshire, United Kingdom Nicholas Clarke Associates Limited Full time
About the Role

We are seeking an experienced After Sales Manager to join our client's highly effective team in Staffordshire. As a key member of the organization, you will be responsible for providing a world-class customer care focused service and spare parts function.

Key Responsibilities
  • Provide an effective and supportive after sales service to dealers on a UK wide and international basis.
  • Work closely with dealers to understand their spares and service requirements.
  • Sell additional services to dealers to facilitate revenue growth.
  • Provision of user training and technical product guidance.
  • Utilization of the company's ERP system.
  • Management of the 3D parts portal.
  • Lead a competent team of 6 experienced members of staff.
  • Build rapport with dealers to understand their challenges, provide necessary technical support, and offer additional products/spare parts.
  • Work closely with multiple internal departments, including warehousing, quality, engineering, and sales.
Requirements
  • Automotive or engineering industry experience.
  • After sales, sales management, or customer support/service management experience.
  • Ability to build rapport and relationships with a variety of stakeholders and decision makers.
  • Strong communication skills and organizational ability.
  • Basic mechanical engineering knowledge (desirable).
  • Ambition, passion, and motivation to do a great job.
About the Company

Our client is a well-established leader in their industry with significant growth plans. They offer fantastic long-term career prospects for the right candidate.

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