Customer Recovery Expert
3 weeks ago
As a Customer Recovery Expert at Capital One UK, you will be responsible for analyzing customers' financial situations, determining affordable payment plans, and communicating effectively to ensure understanding.
Requirements:
- A natural problem-solver with a customer-centric approach, committed to achieving the right outcomes.
- Resilience is essential, as this role can be demanding, particularly when dealing with sensitive situations.
- A team player who embodies integrity, treats colleagues and customers with respect, and upholds our values.
- Previous experience within the finance industry is desirable but not mandatory; we welcome applicants from diverse backgrounds.
- Excellent communication skills, with the ability to adapt to different customer needs and personalities.
- A passion for delivering exceptional customer service, driven by empathy and advocacy.
About Us:
At Capital One UK, we invest in our employees' development, offering a blended learning program that includes in-person, remote, and self-learning opportunities.
Your Work Environment:
You will work Monday to Friday, 09:00 to 17:30 during your training. After completing training, you will move to a rotating shift pattern, including Saturdays. However, you will have Sundays off and an additional set day off during the week.
After successful completion of your training, you will transition to predominantly working from home, with occasional office visits for team-building and collaboration.
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