Deputy Operations Manager

4 weeks ago

Belfast, United Kingdom Bidvest Noonan Full time
Job Summary

We are seeking a highly skilled and experienced Deputy Operations Manager to join our team at Bidvest Noonan. As a key member of our operations leadership team, you will be responsible for leading, supporting, and guiding your team to deliver exceptional service levels, client satisfaction, and continuous improvement.

Key Responsibilities
  • People Management
    • Be a role model for positive attitude and respect for colleagues;
    • Demonstrate leadership in best practice people management by ensuring that our policies and procedures are embedded within our customer contracts;
    • Support our Pathway to Success programme to set objectives and develop colleague's skills, knowledge, capabilities, and career pathway;
    • Encourage a culture of reward and recognition, and proactively acknowledge the contributions of colleagues;
    • Encourage a culture of health and well-being and encourage colleagues to be open with their health and welfare concerns;
    • Work closely with the Operations Manager and the People and Culture Team to manage employee relations and colleague welfare matters;
  • Customer Focus
    • Be the single point of contact for customers and reinforce our mission to 'Always be their partner of choice';
    • Ensure that colleagues provide a first-class customer experience;
    • Provide support across customer sites by advising on SLAs, KPIs, objectives, and projects;
    • Regularly review performance standards which deliver customer expectations;
    • Interrogate management information systems which provide information to enable sound commercial judgement for decision making;
    • Identify and manage challenges or risks that will impact service delivery and/or the contract;
    • Ensure adherence to all legal requirements;
  • Growth and Development
    • Understand our existing customer portfolio and identify opportunities for added value and retention;
    • Contribute to consultative pipeline planning sessions to understand opportunities and develop best solutions for maximising revenue;
    • Support business development activity at tender preparation and contract mobilisation;
  • Simplicity and Innovation
    • Support innovation and development, and maintain market understanding and proposals for implementation of new ways of working;
    • Work collaboratively with the Operations Manager to foster a workplace culture of continuous improvement and consistently exceed customer expectations;
    • Support our business through change transformation for long-term sustainability;
    Requirements
    • Demonstrable track record (at least 3 years) in a management/supervisory role within the support services industry;
    • Proven ability to plan and manage operational process for maximum efficiency and productivity;
    • Strong working knowledge of industry regulations and legislative guidelines;
    • GCSE or O Level Maths & English (Essential);
    • Full clean driving licence (Essential);
    • 3rd level qualification in a business discipline or equivalent (Desirable).

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