Customer Service Representative

3 weeks ago


Haverfordwest, United Kingdom XLVet Practices Full time
Client Care Assistant (Receptionist)

Fenton Vets, a thriving veterinary practice in Haverfordwest, Pembrokeshire, is seeking an experienced and efficient individual to provide top-notch customer service to clients and their pets.

About the Role

We are looking for a highly organized and communicative professional to manage appointments, handle phone calls and email enquiries, dispense medications, and maintain the reception area.

Key Responsibilities:
  • Greet clients upon arrival and handle phone calls and email enquiries with a smile.
  • Manage appointments, take payments, and maintain the reception area to ensure a seamless experience for our clients.
  • Dispense medications as directed by the Veterinary Surgeon and assist with administrative tasks to support the practice's operations.
  • Promote company initiatives and provide services to both small and farm clients with a focus on exceptional customer care.
Essential Skills
  • Excellent written and spoken English communication skills.
  • A minimum of 1 year of customer-facing experience, ideally in a reception role.
  • Proven communication and empathy skills to effectively interact with clients.
  • A full UK driving license and ability to multitask under pressure to meet the demands of a busy veterinary practice.
  • Good time keeping, reliability, and organizational skills to prioritize tasks and manage multiple responsibilities.
  • Proficiency in computer skills and practice management systems to efficiently process transactions and manage client data.
About Us

XLVet Practices is a leading veterinary care provider serving the pets and farms of Pembrokeshire. Our team of dedicated professionals is committed to delivering exceptional patient care and outstanding customer service.

Estimated Salary: £25,000 - £30,000 per annum.



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