Academic Operations Manager
5 days ago
We are seeking a highly skilled and experienced individual to manage the day-to-day operations of our English Language teaching centre. As a key member of our team, you will be responsible for providing exceptional customer service, managing administrative tasks, and contributing to the development of high-quality academic programmes.
About the Centre:
IHTeachEnglish is one of the world's most respected English Language educational brands, with over sixty years of experience in providing language courses and teacher training programmes. We welcome over 8,000 language students from 150 countries each year.
Key Responsibilities:
- Provide exceptional customer service to clients, ensuring efficient course delivery.
- Manage day-to-day operations and administrative tasks, maintaining high-quality and profitable service delivery.
- Collaborate with internal teams to support marketing initiatives and grow the department.
- Contribute to the development of high-quality academic programmes, aligning with industry demands and client needs.
Requirements:
- TEFL Qualification (CELTA or Trinity Cert) or demonstrable experience in adult education.
- Experience in ELT and Business/Professional English.
- Strong people management and time management abilities.
- Commercial awareness and customer focus.
- Proficiency in IT, including database management and Excel.
- Level 7 qualification or equivalent in TESOL.
- Specialisation in teaching business English.
- Knowledge of online teaching platforms.
Benefits:
- Permanent contract.
- 30 days annual leave + public holidays.
- 35 hours per week (may include some evening/weekend work).
Estimated Salary: £45,000 - £60,000 per annum.
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