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Technical Support Engineer

2 months ago

Nottingham, Nottingham, United Kingdom Formpipe Software AB Full time
About the Role

We are seeking a highly skilled Technical Support Engineer to join our team at Formpipe Software AB. As a Technical Support Engineer, you will be responsible for providing third-line technical support to our internal team, partners, and end-customers.

Key Responsibilities
  • Manage and resolve complex technical issues related to Microsoft Dynamics 365 Finance and Operations
  • Provide technical expertise and support to partners and customers worldwide
  • Investigate, reproduce, and resolve tickets in a timely and efficient manner
  • Manage your workload and prioritize tickets based on impact to customers
  • Communicate effectively with stakeholders at all levels
  • Collaborate with our team to improve knowledge and documentation resources
Requirements
  • Experience working with Dynamics 365 Finance and Operations in a technical role
  • Technical knowledge and understanding of architecture and performance related to D365FO implementations
  • Experience in an IT Technical support role
  • Excellent comprehension, verbal, and written skills in English
  • Proven problem-solving skills
What We Offer

We offer a competitive salary, a cash health plan, a company pension plan, and a salary exchange scheme. You will also have the opportunity to participate in our holiday buy-back scheme and enjoy 25 days of holiday per year, plus bank holidays.

Our work-from-anywhere policy allows you to develop a healthier work-life balance, and our offices provide a collaborative and social environment. We also offer a cycle-to-work scheme and on-site parking for those who prefer to drive.