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In Room Dining Service Coordinator

2 months ago

London, Greater London, United Kingdom Mandarin Oriental Hyde Park Full time
About the Role

We are seeking an In Room Dining Coordinator to join our team at Mandarin Oriental Hyde Park, London. As a key member of our In Room Dining team, you will be responsible for providing exceptional food and beverage service to our guests.

Key Responsibilities
  • Taking food and beverage orders via phone from guests, adhering to high standards of quality and service.
  • Providing efficient food and beverage service, ensuring guest satisfaction and meeting our quality standards.
  • Updating internal systems to ensure accurate and timely service.
  • Demonstrating knowledge of our In Room Dining menu and beverage list to make recommendations and respond to guest requests.
Requirements
  • Excellent communication and customer service skills.
  • Ability to work well in a team environment and under pressure.
  • Previous experience in a similar role in food and beverage is desirable.
What We Offer
  • Excellent career progression opportunities with a luxury hotel brand.
  • Fantastic learning and development opportunities for all levels of staff.
  • Competitive salary and benefits package.

Mandarin Oriental Hyde Park, London is a proud member of the Global Sustainable Tourism Council and is committed to sustainability and social responsibility. We believe in creating a diverse and inclusive culture that values and respects all colleagues, regardless of background or identity.