Protective Services Representative

3 days ago


Brighton, Brighton and Hove, United Kingdom ABM Full time
Join Our Team

We are seeking a dedicated and enthusiastic Protective Services Representative to join our team at Churchill Square Shopping Centre in Brighton.

As a key member of our security team, you will be responsible for ensuring the safety and security of our customers, tenants, and employees.

The ideal candidate will have excellent communication skills, be proactive and vigilant, and be able to work effectively as part of a team. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply.

About the Role:

  • Shift Pattern: 5 days over 7, including weekends, with hours between 8am-8pm (rota shifts) and 40 hours per week
  • Responsibilities:
  1. Interact with visitors and tenants in a professional and courteous manner, delivering first-class customer-focused service
  2. Carry out regular patrols of the shopping centre, being proactive and identifying potential security risks
  3. Proactively assist visitors and help resolve any issues or concerns they may have
  4. Safeguard the site and ensure it remains a safe and non-threatening environment for all visitors and tenants
  5. Manage incidents in accordance with site policies and procedures
  6. Liaise with the control room team to ensure effective incident management and provide support to colleagues as needed

Requirements:

  • Professional, pleasant, friendly, courteous, and helpful attitude while carrying out duties to the highest standard
  • One-team approach
  • Take ownership of situations to ensure tasks are completed or escalated when necessary

What We Offer:

We offer a competitive salary of £12.97 per hour, comprehensive training and development opportunities, and a positive and supportive work environment.

About Us:

ABM is one of the world's largest providers of integrated facility services. We are committed to employment practices that promote diversity and inclusion in employment, regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.



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