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Hotel Chocolat Retail Team Member

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Oxford, Oxfordshire, United Kingdom Hotel Chocolat Full time

At Hotel Chocolat, we're passionate about delivering exceptional guest experiences and building a strong team that shares our values. As a Key Holder in our Gloucester Quays store, you'll play a vital role in showcasing our products and providing excellent service to our customers.

About Us

We're the UK's favourite premium chocolate brand, known for our luxury gifts, innovative drinking chocolate system, and commitment to sustainability and ethics. Our mission is to make people happy through chocolate, and we believe that every employee is essential to achieving this goal.

Salary and Benefits

We offer a competitive hourly rate of £12.00 (London stores - £13.00 per hour) and Republic of Ireland - €14.50 per hour. You'll also enjoy incentives based on performance, unlimited staff discount (50%), and 70% discount off a stay in our Hotel in St Lucia.

Job Description

This is a fantastic opportunity to develop your skills and knowledge of our products, from luxury chocolates to our pioneering drinking chocolate system. As a Key Holder, you'll be responsible for:

  • Welcome guests and provide exceptional service during their visit.
  • Manage the till and queue, processing transactions, refunds, and exchanges.
  • Learn about our range of products, including manufacturing processes, allergens, and sustainability commitments.
  • Run tasting sessions and product demonstrations.
  • Support with deliveries and stock management, maintaining a clean and tidy store area.
Requirements

We're looking for someone who is passionate, enthusiastic, and guest-focused, with excellent communication skills and a willingness to learn. No retail experience is necessary, but you must be committed to being a true brand ambassador and supporting the success of the store and your team.

Why Choose Hotel Chocolat?

We offer a unique and exciting work environment, where you can grow and develop your skills while enjoying the rewards of working for a successful and expanding company. We value flexibility and are open to discussing arrangements that balance work and family/home life.