Retail Sales and Operations Manager

1 day ago


Middlesbrough, Middlesbrough, United Kingdom CV-Library Full time
Job Description

Achieving Sales Excellence

The ideal candidate will be responsible for achieving or exceeding sales targets by ensuring all team members are aware of the store's daily, weekly, and period sales targets. They will also monitor stocks to meet demand, action promotions effectively, and market the brand externally to increase brand awareness.

Customer Focus

The successful candidate will prioritize customers at all times, building strong relationships through excellent customer service. They will manage and resolve customer complaints promptly and effectively, maintaining a high level of customer satisfaction.

Staff Management

The Retail Sales and Operations Manager will be responsible for managing staff hours, covering busiest times, and recruiting, interviewing, and appraising staff. They will motivate, train, and develop all staff to provide exceptional customer service and maximize productivity.

Commercial Acumen

The ideal candidate will have strong commercial and analytical skills, with the ability to work to deadlines, handle multiple priorities, and execute tasks seamlessly. They will also be able to build good relationships with key stakeholders and provide effective feedback.

Key Responsibilities:

  • Achieve or exceed sales targets
  • Ensure all team members are aware of sales targets
  • Monitor stocks to meet demand
  • Action promotions effectively
  • Market the brand externally
  • Manage customer complaints
  • Prioritize customers at all times
  • Manage staff hours
  • Recruit, interview, and appraise staff
  • Motivate, train, and develop staff
  • Build good relationships with key stakeholders

Salary: £45,000 - £60,000 per annum



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