Retail Operations Manager

4 weeks ago


Middlesbrough, Middlesbrough, United Kingdom PDSA Full time
About the Role

We are seeking a highly skilled and motivated Retail Operations Manager to join our team at PDSA. As a key member of our retail team, you will be responsible for managing our retail shop, supervising a team of colleagues and volunteers, and driving sales and customer satisfaction.

Key Responsibilities:

  • Lead the team to achieve sales targets and provide excellent customer service
  • Manage stock levels, inventory, and visual merchandising to maximize sales and customer engagement
  • Develop and implement effective marketing strategies to promote our brand and products
  • Recruit, train, and develop a high-performing team to achieve business objectives

About You

We are looking for a highly organized and self-motivated individual with excellent leadership and communication skills. You will have a proven track record of delivering results in a retail environment and be passionate about providing exceptional customer service.

Key Requirements:

  • Proven experience in retail management, preferably in a charity or non-profit organization
  • Excellent leadership and communication skills
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills

What We Offer

We offer a competitive salary and benefits package, including flexible working hours, 25 days annual leave, and a contributory pension scheme. You will also have the opportunity to work with a dynamic and passionate team, making a real difference in the lives of animals and people in need.



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