Network Operations Centre Lead

4 hours ago

Birmingham, Birmingham, United Kingdom Vodafone Full time
Job Title: NOC Team Lead

Location: Birmingham

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working Hours: Full time hours per week – Mon to Fri

  • Hybrid

We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

Our Commitment to Inclusion: At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

About the Role: We're seeking an experienced Network Operations Centre Lead to join our Vodafone Business Technology Solutions team. As a key member of our team, you will be responsible for proactively investigating, analysing, and diagnosing network issues using the provided data collation and network analysis tools.

Your Key Responsibilities:

  • Lead, motivate, coach, and support your team, fostering a sense of accountability and responsibility to ensure that their performance meets the highest standards.
  • Undertake or support the rapid restoration of network faults within the Service Level Agreement (SLA) and strive to prevent critical service failures.
  • Manage, monitor, and report on the performance of your team and individuals on a daily, weekly, and monthly basis, providing feedback and regular coaching in collaboration with the NOC Manager.
  • Take proactive responsibility for technical support and issues arising within the data centre environment.

Requirements: You will have significant experience leading a 24x7 Network Operations Centre (NOC), where you have demonstrated your ability to manage and support a team in a demanding, round-the-clock environment. You will be proficient in using spreadsheet software to organize, manipulate, and present data in a clear and concise manner. You will also have excellent communication and interpersonal skills, with the ability to work effectively with colleagues and stakeholders at all levels.

What We Offer: At Vodafone, we're passionate about creating a workplace where everyone can thrive, whatever their personal or professional background. We offer a competitive salary, excellent benefits, and a range of opportunities for professional development and growth.

How to Apply: If you're excited about this role and have the skills and experience we're looking for, please submit your application. We look forward to hearing from you.

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