Customer Experience Innovator
4 days ago
Jaja Finance Ltd is a dynamic consumer finance business aiming to revolutionize the industry with innovative services. Since launching its digital credit card in 2018, the company has experienced rapid growth, acquiring a multi-£m credit card portfolio and partnering with Asda.
This role requires an individual who can define ambitious service strategies, leveraging Jaja's tech estate and Gen AI capabilities to prioritize customer satisfaction. The ideal candidate will own the customer journey, conducting thorough research and analysis to inform decision making.
Responsibilities:
• Define and execute customer-centric service strategies
• Conduct in-depth customer insights research and analysis
• Drive meaningful impact through AI-powered customer interactions
• Collaborate with cross-functional teams to deliver best-in-class customer experiences
What We Offer:
• Salary: £80,000 - £110,000
• Opportunity to work with a cutting-edge technology platform
• Collaborative work environment with a talented team
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