Customer Support Specialist

3 days ago


Huntingdon, Cambridgeshire, United Kingdom NEC Software Solutions Full time
Job Description

We are seeking a skilled Technical Support Specialist to join NEC Software Solutions.

Key Responsibilities:
  • Manage assigned Incidents effectively and efficiently in accordance with Support processes and procedures.
  • Keep customer information systems up to date with all incidents and relevant customer contact activity.
  • Provide software application support.
Requirements:
  • Working knowledge of SQL (PL/SQL preferred).
  • Good knowledge of general Oracle systems, with training provided on specific systems being used.
  • Excellent communication skills, particularly when interacting with customer representatives in writing and verbally.
  • A good understanding of ITIL and its application in the working environment.
Benefits:
  • Paid holiday (approximately 25 days per year), with the option to buy/sell additional leave.
  • 4 x basic salary life assurance cover (with the option to increase cover at an additional cost).
  • Group Pension Plan.
  • Flexible benefits package tailored to individual needs.

Estimated Salary: £45,000 - £55,000 per annum.



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