Customer Support Specialist
3 days ago
We are seeking a skilled Technical Support Specialist to join NEC Software Solutions.
Key Responsibilities:- Manage assigned Incidents effectively and efficiently in accordance with Support processes and procedures.
- Keep customer information systems up to date with all incidents and relevant customer contact activity.
- Provide software application support.
- Working knowledge of SQL (PL/SQL preferred).
- Good knowledge of general Oracle systems, with training provided on specific systems being used.
- Excellent communication skills, particularly when interacting with customer representatives in writing and verbally.
- A good understanding of ITIL and its application in the working environment.
- Paid holiday (approximately 25 days per year), with the option to buy/sell additional leave.
- 4 x basic salary life assurance cover (with the option to increase cover at an additional cost).
- Group Pension Plan.
- Flexible benefits package tailored to individual needs.
Estimated Salary: £45,000 - £55,000 per annum.
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