Administrative Support Professional

2 days ago


West Midlands Combined Authority, United Kingdom Homes for Students Full time

As a Resident Services Assistant at Homes for Students, you will be responsible for delivering exceptional customer service to students and visitors. Your key responsibilities will include providing a warm and friendly meet and greet service, reception support, and help desk assistance.

You will contribute to various back-office functions, providing administrative support to the operations team and General Manager. This will involve supporting open days, intake days, and departures, as well as assisting students, visitors, and external contacts on a day-to-day basis.

Key Responsibilities:
  • Deliver cheerful and attentive reception services to students and visitors
  • Handle customer and visitor inquiries via email, website, telephone, and in person
  • Provide accurate and appropriate advice and information
  • Operate a professional helpdesk and telephone service
  • Address and resolve any complaints that arise

We offer a competitive salary of £18,000 - £20,000 per annum, depending on experience. You will also receive a generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work.

What We Offer:
  • Generous holiday package of 25 days, plus bank holidays
  • Access to a range of exclusive retail discounts
  • Cycle-to-work scheme
  • 2 charity days per annum


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