Customer Care Finishing Operative

4 weeks ago


Ely, Cambridgeshire, United Kingdom Sanctuary Group Full time
Job Title: Customer Care Finishing Operative

Sanctuary Group is a leading provider of housing, care, and commercial services in the UK. We are seeking a skilled Customer Care Finishing Operative to join our team in Ely.

Job Summary:

The Customer Care Finishing Operative will be responsible for providing exceptional customer service to our clients, addressing minor cosmetic snags and defects in new build homes. The role will involve day-to-day customer care visits, fixing minor faults, and liaising with customer care coordinators.

Key Responsibilities:
  • Conduct customer care visits to address minor cosmetic snags and defects
  • Fix minor faults, including paint work, plastering, and other maintenance issues
  • Liaise with customer care coordinators to ensure seamless communication
  • Travel to various properties, with diaries managed by coordinators
  • Carry out internal inspections to ensure high-quality finishes
Requirements:
  • Relevant trades experience, including carpentry, paint, and plastering
  • City and Guilds/NVQ Level in trades or equivalent
  • Excellent customer service skills
  • Good understanding of written and spoken English
  • Able to use a Sanctuary tablet, internet, emails, and recording information on the customer care app
  • Full valid UK driving licence
Why Work for Us?

Sanctuary Group is committed to providing a diverse and inclusive work environment, where employees can thrive and meet our customers' needs with fairness and empathy. We offer a range of benefits, including 25 days annual leave, a pension scheme, life assurance, and employee volunteering opportunities.

We are an equal opportunities employer and welcome applications from people from diverse backgrounds. We will make adjustments throughout your application process, in line with our commitment to our Disability Confident employer status.

Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.



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