Field Support Specialist
2 weeks ago
**Job Title:** Technical Hardware Engineer
**Job Summary:
Microlise is seeking an experienced Technical Hardware Engineer to provide continued support to our growing customer base. This role involves ensuring the integration of our product portfolio into customer assets, performing installation, servicing, and support tasks, as well as completing quality assurance visits and inventory management.
**Responsibilities:**
- Ensure our product portfolio is fully integrated into customer assets
- Perform timely visits to customer sites for installation, servicing, and support of our product suite
- Complete survey visits and identify suitable solutions
- Perform quality assurance visits on Microlise products and peripherals in customer assets
- Manage inventory
- Responsible for the upkeep and safety of your vehicle and all provided tools/equipment
- Liaise with customers at all levels
- Provide support to peers and contractor resources as required
- Ensure administration is concise, accurate, and professional
- Adhere to all internal processes and procedures
- Report on statistical information as required
**Requirements:**
- Demonstrable experience in a similar role, auto electrics, and/or telematics
- Full UK driving license
- Experience of working to Service Level Agreements and Operational Schedules
- Understanding of vehicle wiring diagrams and ability to interpret these
- Evidence of strong customer service skills with a professional approach
- Good interpersonal and communication skills, with the ability to adjust style to relevant audiences
- Ability to work autonomously, solve problems independently, and adhere to agreed processes
- Take pride in work ensuring quality and accuracy
- Valid passport for travel
We offer:
- Full support and training to ensure you are well-equipped to succeed in your role
- Company vehicle, shift allowance, laptop, mobile phone, and tools provided
- Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership, and many more
- 33 days holiday, including bank holidays, increasing year on year to 38 days, then further increases with length of service
- Life assurance, four times your annual salary
- Free Costco membership, 20% off EE mobile and line rental, and other discounts with Reward Gateway
- Invested in employee health and wellbeing with over 20 mental health first aiders in the business
- Employee Assistance Programmes
- Great staff extras: Easter eggs, yearly BBQ, Christmas gifts, annual staff awards, and many more incentives
- Great Place to Work certified
- Best Workplace in the UK for Development, Technology, Wellbeing, and Women
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